Fees & Cancellations

 
Your appointment time is reserved especially for you. The following information is provided to ensure clarity and fairness.

 

Fees

  • Standard session fee: $240.00
  • NDIS plan‑managed rate: $232.99
Suzanne does not provide services to NDIA‑managed participants.
 
Fees are payable at the end of each session unless an alternative arrangement has been agreed to in advance.

 

Payment

Payment can be made via EFTPOS for in‑person sessions or via secure online payment for telehealth sessions.

 

Cancellations and rescheduling

If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice, with 24 hours as an absolute minimum, so your appointment time can be offered to another client.

 

Late cancellations (less than 24 hours’ notice)

Late cancellations can be difficult to fill and may impact the sustainability of the practice.

  • Privately paying clients


    (including clients claiming Medicare rebates):
    A fee of 50% of the session fee may be charged.

  • Funded clients (including NDIS):
    A short‑notice cancellation fee of up to 100% of the session fee may apply, in accordance with the rules of the relevant funding body.
Medicare rebates are not available for cancelled or unattended appointments.
 
For NDIS participants, short‑notice cancellations may be claimed from plan funds where permitted under current NDIS guidelines, depending on funding and management arrangements. Where claiming from plan funds is not permitted, the fee may be billed privately.

 

Unattended appointments

If an appointment is not attended without notice:
  • Privately paying clients

    (including clients claiming Medicare rebates) may be charged 50% of the full session fee

  • Funded clients may incur a fee of up to 100%, subject to funding rules

 

Compassion and discretion

Suzanne understands that unexpected circumstances occur. Fees may be waived at her discretion in situations such as illness, emergency, or events outside your control.
If you have questions about how fees or cancellations apply to your funding arrangement, you are encouraged to discuss this at any time.